Terms of Services

Effective Date: 08 September 2025

These Terms of Service (“Terms”) govern your access to and use of our website (www.petshen.com) and any related services, features, and products (collectively, the “Services”). By using our website, you agree to comply with these Terms, our Privacy Policy, and our Return & Refund Policy.

If you do not agree to these Terms, you must not use our website or purchase our products.

1. Acceptance of Terms

By accessing or using our website, you confirm that:

  • You are at least 18 years old or using the site under the supervision of a parent or legal guardian.

  • You have read, understood, and agreed to these Terms and all other referenced policies.

  • If using our Services on behalf of a company or organization, you have the authority to bind that entity to these Terms.

2. Use of Our Website

  • Account Creation: Some features may require account registration. You are responsible for safeguarding your login credentials and for all activity under your account.

  • Prohibited Uses: You may not use the website to:

    • Violate any local, national, or international law.

    • Infringe intellectual property or proprietary rights.

    • Upload viruses, malware, or malicious code.

    • Interfere with website security, performance, or availability.

We reserve the right to suspend or terminate accounts that violate these rules.

3. Product Information & Availability

  • Accuracy: We make every effort to ensure product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free, complete, or up to date.

  • Availability: All products are offered subject to availability. If an item is out of stock, we will notify you and may offer an alternative or a refund.

4. Pricing & Payment

  • Pricing: All prices are listed in Hong Kong Dollars (HKD) and may include taxes, shipping, or handling fees calculated at checkout.

  • Payments: We accept major credit cards, PayPal, and other secure payment methods. By placing an order, you authorize us to charge your selected payment method.

  • Fraud Prevention: We reserve the right to verify orders and cancel transactions suspected of fraud or unauthorized activity.

5. Order Process & Shipping

  • Order Confirmation: You will receive an order confirmation email after checkout. This does not constitute acceptance.

  • Order Acceptance: A contract is formed only when we send you a shipping confirmation email.

  • Shipping: We aim to process orders promptly but cannot guarantee delivery times. Delays due to carriers or customs are outside our control.

6. Returns & Refunds

Our Return & Refund Policy governs all returns, exchanges, and refunds. Please review it carefully before purchasing.

7. Intellectual Property Rights

  • Ownership: All content, designs, text, logos, images, and software on the website are owned by International Bechen Limited or its licensors.

  • License: You are granted a limited, revocable, non-exclusive license to access and use the website for personal, non-commercial purposes. Any unauthorized copying, distribution, or modification is prohibited.

8. User-Generated Content

If you submit reviews, comments, photos, or other content:

  • You grant Petshen a worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute your content.

  • You are responsible for ensuring your content does not infringe the rights of others or contain unlawful or offensive material.

9. Privacy & Data Protection

Your use of the website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you consent to these practices.

10. Limitation of Liability

To the maximum extent permitted by law, Petshen, International Bechen Limited, and its affiliates shall not be liable for:

  • Any indirect, incidental, special, or consequential damages.

  • Loss of data, profits, business, or goodwill arising from the use or inability to use our Services.

Your sole remedy for dissatisfaction with the website is to stop using it.

11. Indemnification

You agree to indemnify and hold harmless International Bechen Limited, its affiliates, employees, and partners from any claims, damages, losses, or legal fees resulting from your use of the Services or your violation of these Terms.

12. Dispute Resolution & Governing Law

  • Governing Law: These Terms shall be governed by and construed under the laws of Hong Kong SAR, without regard to conflict-of-law principles.

  • Arbitration: Any disputes arising from these Terms shall be resolved by binding arbitration in Hong Kong, except where local law allows small claims court.

13. Termination

We reserve the right to suspend or terminate your access to the website, with or without notice, for any reason, including violation of these Terms.

14. Changes to Terms

We may revise these Terms from time to time. Updated Terms will be posted with a new Effective Date. Continued use of the website after updates constitutes acceptance of the revised Terms.

15. Contact Us

📧 Email: support@petshen.com
📞 Phone: +1 929 243 9499